Privacy Policy
Last Updated: [06/07/2026]
Dostio ("we", "us", "our") operates the Dostio mobile application (the "App"), which enables users to connect via paid voice calls. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Full name
- Mobile number
- Email address (if provided)
- Date of birth / age (for age verification)
- Gender
- Profile photo
- PAN and bank account / UPI details (only for users receiving payouts, for KYC and payment compliance)
- Government ID for age/identity verification, where applicable
1.2 Information Collected Automatically
- Device information (device model, OS version, unique device identifiers)
- Call metadata (call duration, timestamp, call status) — we do not record or store call audio/content unless explicitly stated and consented to
- App usage data (features used, session duration)
- IP address and approximate location (for fraud prevention and legal compliance)
- Transaction and payment history (processed via our payment partner, Razorpay)
1.3 Information from Third Parties
- Payment confirmation data from Razorpay
- Call connectivity data from Agora (our voice calling infrastructure partner)
2. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Facilitate and connect voice calls between users
- Process payments and payouts
- Verify user age and identity, and prevent minors from accessing the App
- Detect and prevent fraud, abuse, and harassment
- Respond to grievances and complaints
- Comply with legal and regulatory obligations
- Improve App performance and user experience
- Send important notifications regarding your account, transactions, or policy updates
3. Sharing of Information
We do not sell your personal information. We may share information with:
- Payment processor (Razorpay) — to process payments and payouts, subject to their own privacy and compliance standards
- Calling infrastructure provider (Agora) — to enable voice call connectivity
- Law enforcement / government authorities — when required by law, court order, or to protect the safety of our users
- Service providers — for hosting, analytics, and customer support, under confidentiality obligations
4. Data Storage and Security
- We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
- Payment and bank details are handled directly by our RBI-compliant payment partner (Razorpay) and are not stored on our own servers in raw form.
- Despite our efforts, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
Upon account deletion, we will delete or anonymize your data, except where retention is required by law (e.g., financial transaction records).
6. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent at any time (this may limit your ability to use certain features)
- File a grievance regarding the handling of your data
To exercise these rights, contact our Grievance Officer (details below).
7. Age Restriction
This App is intended only for users 18 years of age and above. We do not knowingly collect data from minors. If we become aware that a minor has registered on the App, we will terminate that account and delete associated data.
8. Children's Privacy
The App is not designed for or directed at children. We do not permit minors to use calling or payment features.
9. Third-Party Links and Services
The App may use third-party services (Razorpay, Agora) that have their own privacy policies. We encourage you to review their policies as well.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or email. Continued use of the App after changes constitutes acceptance of the updated policy.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are as follows:
We will acknowledge your complaint within 24 hours and resolve it within 15 days of receipt.
12. Contact Us
For any questions about this Privacy Policy, contact us at: